article sync cna to ls -Why this bank lawyer volunteers to teach seniors how to use digital banking apps and PayLah!
How to shop online, avoid scams and better manage your money? DBS legal counsel and avid volunteer Angie Tan believes these important skills will benefit vulnerable groups, from the elderly to kids with special needs. She shares her insights and tips with CNA Women.
Angie Tan is a legal counsel at DBS Bank. As an in-house lawyer, she advises its bankers on industry regulations, leads the bank’s negotiations with major fund houses, and supports the bank’s digital transformation projects.
The 37-year-old teaches them how to navigate digital banking, avoid scams and manage their money better.
TEACHING SENIORS ABOUT DIGITAL LITERACY
With access to shopping, food, banking, transport and our social network at a phone’s length away, some seniors are finding themselves locked out of this increasingly digitalised world.
To help them remain independent and connected, Tan volunteers at DBS’ volunteer movement People of Purpose (PoP), to teach seniors how to access digital banking.
“If the senior is comfortable enough, we take the senior to a simulation booth where they can buy actual things like a box of tissue paper or wet wipes for a token amount such as S$1 to practise how to scan the QR code and purchase the item,” she said.
Over the past six months, Tan has volunteered at three such workshops. Each session generally takes 20 to 30 minutes. However, in some cases, they can last longer.
Tan recalled an hour-long session with a senior who was not able to type in matching passwords to set up her digital banking. It took her 15 to 20 tries to finally get her passwords to match.
Other common challenges seniors face: “I might tell them where the scan button is, and the next moment, they can’t find it. Or they may be scanning when the flap of their phone covers their camera so they can’t find the QR code,” said Tan.
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“Her friends started to tell her about what they saw on Facebook. I could sense that she wanted to feel more connection because when we are at work, she’s at home. She needs to have that community. So we offered to help her to set up Facebook.
